Refund policy

Returns
You have 30 days from the date of delivery to return your item(s) for a full refund or exchange, provided the product is in its original condition and packaging.

Eligibility for Returns

• Products must be unused, unopened, and in resalable condition.
• If your item is damaged or defective, please contact us immediately for assistance. We may require a photo of the damaged product to process the return.

Non-Returnable Items
Certain products cannot be returned for hygiene or safety reasons. This includes:

• Opened or used cleaning supplies
• Products marked as non-returnable on the product page

How to Return

1. Contact us at thebestdetailingproducts@dirty2dreamy.com or via our website to initiate the return process.
2. Include your order number and the reason for the return.
3. We’ll provide instructions for sending the item back.

Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method. Please note, shipping fees are non-refundable.

Exchanges
If you wish to exchange an item for a different product, please contact us within 30 days of delivery to discuss the process. Exchanges are subject to product availability.

Shipping Costs
You are responsible for return shipping costs, except in cases where the product is defective or an error was made on our part. We recommend using a trackable shipping service to ensure your return is received.

Customer Support
For any questions or assistance with returns, please contact us at:
Email: thebestdetailingproducts@dirty2dreamy.com